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Urgent Help

We all need support sometimes. If you are in a mental health crisis, or know someone who is, then here below are some ways you can get help.

If someone is in immediate danger

If you, or someone you know, are at immediate risk of harming themselves or others, then please ring 999.

If you, or the person you’re concerned about, is already in contact with NHS mental health services, they or you should have a care plan which outlines what to do in a crisis. This might be to contact your GP or the Adult Mental Health Team that supports you.

Other non-emergency crisis situations

If you or someone you know are experiencing a crisis and need urgent mental health support, please call 111 or visit and speak to the NHS Mental Health Triage Service.

The NHS 111 mental health triage service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight. The team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.

This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis.

Someone to talk to

In Southampton, you can contact the Lighthouse Bitterne and Shirley for informal, non-judgemental, out-of-hours mental health support.

  • Text ‘lighthouse’ to 07451 276 010 
  • Open between 4.30pm and 11.30pm. 
  • We will then contact you via telephone or text.

In South West Hampshire including Eastleigh, the New Forest, Hedge End etc.  you can contact the South West Safe Haven for informal, non-judgemental, out-of-hours mental health support.

All available between between 5pm and 11pm

If you need someone to talk to:

  • Shout. If you would prefer not to talk but want some mental health support, you could text SHOUT to 85258. Shout offers a confidential 24/7 text service providing support if you are in crisis and need immediate help.
  • Kooth. If you between 11 and 24, Kooth offers emotional and mental health support. They have a free, safe and anonymous online chat and emotional wellbeing service. You need to sign up to Kooth to use it but the service is anonymous.
  • The Mix. If you're under 25, you can call The Mix on 0808 808 4994 (3pm–midnight every day). You can also request support by email using this form on The Mix website or use their crisis text messenger service.
  • Samaritans. To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year. You can call 116 123 (free from any phone), email or visit some branches in person. You can also call the Samaritans Welsh Language Line on 0808 164 0123 (7pm–11pm every day).
  • SANEline. If you're experiencing a mental health problem or supporting someone else, you can call SANEline on 0300 304 7000 (4.30pm–10.30pm every day).
  • National Suicide Prevention Helpline UK. Offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on 0800 689 5652 (6pm–3:30am every day).
  • Campaign Against Living Miserably (CALM). You can call the CALM on 0800 58 58 58 (5pm–midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.
  • Papyrus HOPELINEUK. If you're under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm). You can also email or text 07786 209 697.
  • Havant and East Hants Mind Adult’s Safe Haven. If you are over 18 and living in Havant, East Hants, Gosport or Fareham. The Adults’ Safe Haven is open for face to face mental health support at the Wellbeing Hub in Leigh Park. A team of Crisis workers from HEH Mind and partner organisations help provide support and advice to people experiencing a mental health crisis. The Adults Safe Haven is open 365 days a year from 6pm-10pm. They can call them on Freephone 0300 303 1560. See their website for full details.
  • Havant and East Hants Mind Children and Young People’s Safe Haven. The Children and Young People’s Safe Haven is open to all 11 to 17 year olds living in Havant, East and South East Hants. Just drop in for face-to-face mental health support. There is no need to book an appointment before attending. They offer telephone support on their freephone number 0300 303 1580 for those unable to attend in person. See their website for full details.
  • Hub of Hope. An online directory of support services so that you can find the support that’s right for you.
Reaching out to a local service

Please note that our services cannot be accessed as an "Mental Health A&E" and unless specifically stated, our staff are not best placed to assist in crisis situations. We also do not stock or provide medication. 

Please use the resources above to access trained and timely crisis help. Once you have received assistance and feel well enough to explore on-going wellbeing and emotional support, please use our service finder to discover how we can help.