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The Lighthouse, Bitterne

Informal, non-judgemental, out-of-hours mental health support for those in need of extra support in times of difficulty in Southampton.

A comfy seating area in front of a frosted window with the Lighthouse logo on in a clean bright space. There is a table with an orchid in a pot and a potted palm on the laminate floor

The Lighthouse has 2 locations, the Lighthouse Bitterne and the Lighthouse Shirley.

The Lighthouse Logo

If you are feeling overwhelmed, lonely and hopeless, text ‘lighthouse’ to 074 5127 6010 between 4.30pm and 11.30pm. We will then contact you via telephone or text.

At the Lighthouse, we are unable to give medication or therapy, but we are able to provide in-the-moment support on your terms. Our team is made up of people who have lived experience of their own mental health challenges and people who hold a professional registration. 

Together, we give you an informal, non-judgemental support and facilities, such as:

Our team may also help you find more support from other services, whether it be immediate or urgent care, primary or secondary care or even linking in with services you are already in contact with.

Please note that The Lighthouse is not an A&E department for those in need medical attention.

Who is it for?

The Lighthouse is open to those over the age of 18 and live in the city of Southampton.

Calling the Lighthouse may be useful if you are:

  • Feeling overwhelmed or hopeless
  • In need of urgent mental health support
  • Having thoughts to end your life
  • Feeling isolated or alone
  • Confused about where to find support

The Lighthouse is unable to support people who:

  • Need medical attention
  • Have been drinking alcohol or using drugs
  • Are threatening or show physically aggressive behaviour

If you are under the age of 18, live outside of the city of Southampton, please take a look at our Urgent Help page.

Monday: 4.30pm - 11.30pm
Tuesday: 4.30pm - 11.30pm
Wednesday: 4.30pm - 11.30pm
Thursday: 4.30pm - 11.30pm
4.30pm - 11.30pm
: 4.30pm - 11.30pm
4.30pm - 11.30pm

T: Text ‘lighthouse’ to 074 5127 6010 between 4.30pm and 11.30pm. We will then contact you via telephone or text.

Rebecca's Story

The first time I used The Lighthouse service I was really struggling that night. I was so nervous that it took me over half an hour to send the first text, but when I did it was the best thing I had done in a long time.

Read more about Rebecca's Story
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