The Lighthouse is an informal, non-judgemental, out-of-hours mental health service for anyone over the age of 18 who requires short-term support with their mental health, you can access the service through 'Attend Anywhere'. You will be taken to a virtual waiting room and will then be asked for your full name and DOB. You can get video support, online chat or call support on this service. Please note you do need internet access to use the link.
Alternatively you can drop-in to either venue between the hours of 4:30pm and 10:30pm. Please note, face to face support ends at 11:00pm. If you are unable to drop in and do not have internet access, you can text Lighthouse to 07789390812.
At the Lighthouse, we are unable to give medication or therapy, but we are able to provide in-the-moment support on your terms. Our team is made up of people who have lived experience of their own mental health challenges and people who hold a professional registration.
Together, we give you an informal, non-judgemental support and facilities, such as:
a comfortable lounge area
arts, crafts, games and other activities
a low stimulus ‘sensory’ room
a range of resources such as sensory aids and information that you are welcome to browse and make use of
facilitated, informal peer support alongside other guests using the service
space for making drinks
wheelchair accessible facilities
Our team may also help you find more support from other services, whether it be immediate or urgent care, primary or secondary care or even linking in with services you are already in contact with.
Please note that The Lighthouse is not an A&E department for those in need medical attention.
Who is it for?
The Lighthouse is open to those over the age of 18 and live in the city of Southampton.
Calling the Lighthouse may be useful if you are:
Feeling overwhelmed or hopeless
In need of urgent mental health support
Having thoughts to end your life
Feeling isolated or alone
Confused about where to find support
The Lighthouse is unable to support people who:
Need medical attention
Have been drinking alcohol or using drugs
Are threatening or show physically aggressive behaviour
If you are under the age of 18, live outside of the city of Southampton, please take a look at our Urgent Help page.
The first time I used The Lighthouse service I was really struggling that night. I was so nervous that it took me over half an hour to send the first text, but when I did it was the best thing I had done in a long time.