Welcome to Solent Mind.
We are affiliated to Mind, the national mental health charity.

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Location: italk, Black Horse House, Eastleigh
When: Ongoing From September 2019
Commitment Required: Minimum of two shifts per week. Shifts available:

                                         Monday – Thursday 9.00am – 12.00pm
                                         Monday – Thursday 4.00pm – 6.00pm
Role Description: JD Volunteer – Data Entry italk – Jul 19

Main Responsibilities:
To support the Data Entry Assistants with inputting of referrals received via our website, from GP’s or other professionals onto our database IAPTus.  To flag and send referrals as appropriate for screening by our clinical team. To liaise with GP surgeries and other healthcare professionals as appropriate with regards to missing patient information.

An understanding of confidentiality is vital in this volunteer role as you will be dealing with sensitive patient information.

What’s In It For You?
This is an excellent opportunity for someone who is keen to work in an IAPT service in the future as well as someone who is interested working within an office environment and gain administrative experience.

You will also have the opportunity to learn about the wider work of italk and about the national and local issues affecting psychological therapies as the Hampshire service develops and is shaped accordingly.  You would be volunteering in a rewarding and interesting role which will enable you to gain a unique insight, knowledge and understanding of the italk service.

Why We Want You:
italk was launched in November 2010 in partnership with Solent Mind and Southern Health NHS foundation Trust as part of the Access to Psychological Therapies (IAPT) programme. The italk service provides psychological therapies for people age 16 or over who suffer from common mental health problems including anxiety and depression, obsessive compulsive disorder (OCD), phobias, panic attacks and post-traumatic stress.

Since its launch, the service as grown, developed and expanded into new localities and is one of the largest talking therapy services in the country.  Patients that are registered with a GP in Eastleigh, Fareham, Gosport, Havant, the New Forest, Romsey, Andover, Winchester, Basingstoke, Bordon and Petersfield can access the service either via their GP, or a by self- referring (either online or by directly calling the main office).

We expect 2019-2020 to be yet another busy year for italk, as interest in the service is always increasing. As an organisation, we are keen to offer opportunities to volunteers who would like to learn more about IAPT and gain direct experience within an IAPT service. In return we offer an interesting and rewarding opportunity to gain valuable experience and be involved in an integral part of the italk service.

About You:
We are looking for someone who is efficient, reliable and motivated. We need someone who is flexible, organised, has good IT skills with excellent written and verbal communication skills.  Data Entry experience would be desirable.

As a volunteer you will be coming into contact with patient information, therefore you must be able to work to a high level of accuracy as well as being able to deal appropriately with sensitive information and abide by strict confidentiality procedures.

Additional Notes:
Training will be provided as required and as relevant to the role.

For further information about the role please contact:
TARC Team / Volunteer Co-Ordinator: Anna Fielder afielder@solentmind.org.uk
(in office Wed 09.30-17.30, Thurs, 09.30-17.30, Fri 09.00-16.30)

italk Step 2, 3rd Floor, Black Horse House, 8-10 Leigh Road, Eastleigh, SO50 9FH
Direct Dial:   023 8038 3883
Main Line:     023 8038 3920

Volunteer Application Forms:

Click on the link to download a volunteer application form (word 97-2003 version) - Application Form

Click on the link to download a volunteer application form (pdf version)  - Application Form


Application forms can be returned by:

Email: volunteering@solentmind.org.uk
Post: Recruitment, Solent Mind, 15-16 The Avenue, Southampton SO17 1XF

Or of course you can deliver it by hand to the address stated above.


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