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The Lighthouse, Shirley

Informal, non-judgemental, out-of-hours mental health support for those in need of extra support in times of difficulty in Southampton.

The Lighthouse has 2 locations, the Lighthouse Bitterne and the Lighthouse Shirley.

The Lighthouse Logo

The Lighthouse is an informal, non-judgemental, out-of-hours mental health service for anyone over the age of 18 who requires short-term support with their mental health, you can access the service through 'Attend Anywhere'. You will be taken to a virtual waiting room and will then be asked for your full name and DOB. You can get video support, online chat or call support on this service. Please note you do need internet access to use the link.

Alternatively you can drop-in to either venue between the hours of 4:30pm and 10:30pm. Please note, face to face support ends at 11:00pm. If you are unable to drop in and do not have internet access, you can text Lighthouse to 07789390812.

At the Lighthouse, we are unable to give medication or therapy, but we are able to provide in-the-moment support on your terms. Our team is made up of people who have lived experience of their own mental health challenges and people who hold a professional registration.

Together, we give you an informal, non-judgemental support and facilities, such as:

Our team may also help you find more support from other services, whether it be immediate or urgent care, primary or secondary care or even linking in with services you are already in contact with.

Please note that The Lighthouse is not an A&E department for those in need medical attention.

Who is it for?

The Lighthouse is open to those over the age of 18 and live in the city of Southampton.

Calling the Lighthouse may be useful if you are:

  • Feeling overwhelmed or hopeless
  • In need of urgent mental health support
  • Having thoughts to end your life
  • Feeling isolated or alone
  • Confused about where to find support

The Lighthouse is unable to support people who:

  • Need medical attention
  • Have been drinking alcohol or using drugs
  • Are threatening or show physically aggressive behaviour

If you are under the age of 18, live outside of the city of Southampton, please take a look at our Urgent Help page.

The Annexe, Options Wellbeing 
147 Shirley Road
SO15 3FH
Monday: 4.30pm - 11.30pm
Tuesday: 4.30pm - 11.30pm
Wednesday: 4.30pm - 11.30pm
Thursday: 4.30pm - 11.30pm
4.30pm - 11.30pm
: 4.30pm - 11.30pm
4.30pm - 11.30pm

T: 07789390812


Rebecca's Story

The first time I used The Lighthouse service I was really struggling that night. I was so nervous that it took me over half an hour to send the first text, but when I did it was the best thing I had done in a long time.

Read more about Rebecca's Story
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