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Solent Mind now offer Webchat Support

Solent Mind webchat launched on the website to help us reach and support more people to give an alternative to our telephone support line.

Today, Solent Mind has launched a webchat to continue to offer support for people in Hampshire who are in need.

This has come after feedback from people who use our services requested an alternative to the telephone support line we currently offer, for those who may prefer to text rather than call when they are struggling.

Our experienced advisors will be available to webchat between 9am and 7pm weekdays, as well as 10am to 2pm on weekends.

Solent Mind Digital Services Lead, Emma Dunbar, explains: "I am excited to announce the launch of the Telephone Support Line's webchat option. It's great to have choice in how to access services.

“When unwell picking up the telephone to talk can be really hard for some people. Having this extra option means we will be able to reach and support more people across the Hampshire area."

This service is provided by a third party provider called Pubble/Chatify, and can be accessed by clicking the blue icon in the bottom right of the website. After a few equality monitoring questions, you will be connected with an advisor from our telephone support line.

This is not a crisis service, please find information for the Lighthouse (https://www.solentmind.org.uk/support-for-you/our-services/the-lighthouse/), or the Harbour (https://www.solentmind.org.uk/support-for-you/our-services/the-harbour/) for crisis services.

For more information on the support line, telephone and webchat, click here: https://www.solentmind.org.uk/support-for-you/our-services/supportline/

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