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New online tool launched to help shape mental health services

Solent Mind has launched a new online feedback service for people that have used our services.

Solent Mind has launched a new online feedback service for people that have used our services, to help shape current and future mental health support.

The new ‘Working Feedback’ tool provides a quick and easy way for service users to share their experience of Solent Mind’s support.

When service users are discharged, they will be sent a text from working feedback with a link to an online questionnaire, which has been co-produced with Solent Mind service users. It should take just a few minutes to complete.

Malcom Barrett, Director of Quality and Improvement at Solent Mind, said: “Working Feedback is a tool that we are commissioning to help us systematically gather service user feedback across all areas that we work in. This will add to the suite of impact measures that we have and are developing to help us identify where we are doing well and to make continuous improvement.

“Feedback from people who use our services is so important and will help us shape our current services and also provide valuable learning for the future.”

Service users will be contacted directly when they finish their engagement with a Solent Mind service to be invited to take part in the feedback.

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