Solent Mind has launched a new online feedback service for people that have used our services.
Solent Mind has launched a new online feedback service for people that have used our services, to help shape current and future mental health support.
The new ‘Working Feedback’ tool provides a quick and easy way for service users to share their experience of Solent Mind’s support.
When service users are discharged, they will be sent a text from working feedback with a link to an online questionnaire, which has been co-produced with Solent Mind service users. It should take just a few minutes to complete.
Malcom Barrett, Director of Quality and Improvement at Solent Mind, said: “Working Feedback is a tool that we are commissioning to help us systematically gather service user feedback across all areas that we work in. This will add to the suite of impact measures that we have and are developing to help us identify where we are doing well and to make continuous improvement.
“Feedback from people who use our services is so important and will help us shape our current services and also provide valuable learning for the future.”
Service users will be contacted directly when they finish their engagement with a Solent Mind service to be invited to take part in the feedback.Back to all news Become a member
Mental health support for people in Hampshire will be a mix of online and in-person appointments - as most Covid restrictions end on Monday (19 July).
Having a choice of online and face to face appointments for mental health support are important to patients as the country moves out of lockdown restrictions - according to a recent survey carried out by Solent Mind.
Earlier this year, the government released its White Paper on the Mental Health Act - this detailed a number of proposed changes to mental health law, and went out for public consultation.