Solent Mind’s Big Charity Raffle Terms and Conditions

Updated 12/01/2026

Introduction

1. The promoter is Solent Mind of 15-16 The Avenue, Southampton SO17 1XF. All profits raised from the Raffle will go towards the work of Solent Mind. Registered Charity Number 1081116.
2. License/registration: This raffle is a Small Society Lottery registered with Southampton City Council — registration no. LL06/1784 under the Gambling Act 2005 as amended (“the Act”). Online ticket sales are offered in accordance with applicable lottery regulations.
3. The person responsible for the promotion of the Raffle is Robert Wayman, Director of FEE and IT, 15-16 The Avenue, Southampton SO17 1XF
4. By entering the Raffle you agree to be bound by these Terms and Conditions. Any Raffle entry and participation instructions form part of these Terms and Conditions. Any entries not complying with these Terms and Conditions will not be valid.

Eligibility

1. Age restriction: Entry is open to persons aged 18+ resident in Great Britain (England, Scotland, Wales). Entries from Northern Ireland, the Channel Islands and the Isle of Man are not permitted. By purchasing a ticket, you confirm you meet these eligibility requirements.
2. The promoter may require age verification and will void entries and refund tickets purchased by or on behalf of ineligible persons prior to the draw.
3. The Raffle is not open to employees of Solent Mind, subsidiary companies or any company involved with running the Raffle.

Entry, Tickets and Pricing

1. Ticket price: £5 per ticket. All tickets are sold at the same price; discounts, bundles and “free” entries are not permitted.
2. Sales period: Tickets are on sale from 2 February 2026 to 11.55pm on 16 March 2026 or until sold out (maximum 4000 tickets).
3. How to enter: Purchase online via solentmind.org.uk; on payment confirmation you’ll receive a unique ticket number via email.
4. Ticket cap: To promote fairness and promote safer gambling, each person may purchase up to 10 tickets per draw.
5. Payment: We accept card/Apple Pay/Google Pay. Payments are processed by Stipe and Beacon. No cash or cheque entries online.
6. No free entry: There is no free entry route; this is a paid‑entry charity lottery conducted in line with lottery regulations.

Draw and Winner Selection

1. Draw date/time: The draw will take place on 19 March 2026 using a randomised process that allocates prizes by chance.
2. Result publication: Winning ticket numbers will be published on solentmind.org.uk and winners will be notified by email/SMS within 7 days.

Prize

1. The prize is a 4‑night stay for up to four people in a 2‑bedroom penthouse self-catered apartment in Marbella, Spain plus flights and transfers (up to the total value of £800). Travel dates subject to availability and excluding July/August. To be redeemed in 12 months following the draw.
3. The prize does NOT include Travel insurance, food, local taxes/fees, security deposits, or spending money

1. If a prize becomes unavailable, the promoter may substitute a prize of equal or higher value.
2. If fewer than 500 tickets are sold, the advertised prize will be withdrawn to ensure compliance with lottery rules on proceeds allocation. In that circumstance, the promoter will award a cash prize equal to 50% of gross ticket sales. This substitution ensures that the combined value of prizes and expenses does not exceed 80% of proceeds and that at least 20% is applied to the charitable purpose.
3. No resale: Prizes must not be sold or transferred except with the promoter’s written consent.

Claiming and Unclaimed Prizes

1. Winners must claim within 30 days of notification and may be required to provide ID and any reasonable information for prize fulfilment.
2. Unclaimed prizes: If not claimed within the claim period, the promoter will re‑draw or apply the prize value to the charitable purpose, as permitted by law and stated in our draw record.

Refunds and Cancellations

1. All Raffle ticket sales are final and no refunds shall be made at any time. All entrants acknowledge that their payment of £5 per ticket to enter the Raffle does not guarantee that they will win any prize.
2. The promoter may cancel or postpone the raffle for reasons beyond its control (e.g., platform failure, fraud, regulatory requirement) and will notify entrants.

Fairness, Safer Play and Advertising

1. The raffle will be conducted in a fair and open way and marketed responsibly, in line with the Gambling Commission and Advertising Standards Authority and Committee of Advertising Practice (CAP) rules for lottery advertising, with particular regard to protecting children and vulnerable people.
2. Our marketing will not suggest gambling solves financial problems, nor target under‑18s/under‑25s in a significant role, in accordance with CAP guidance.
3. Self Exclusion: Should you feel that you have issues with gambling and wish to be self excluded from our Raffle please phone number/email and request a self exclusion form. There is a minimum period of 6 months self exclusion. We will not target you with any marketing material during the self exclusion period and will remove your name and details from any marketing databases used by ourselves.

Data Protection and Privacy

1. We process entrants’ personal data to administer the raffle (lawful basis: contract), meet legal obligations (lottery returns), and, where appropriate, for supporter relationship management/marketing under UK GDPR and the Code of Fundraising Practice. See Our Privacy Policies | Information on the way we use your data and communicate with you at Solent Mind
2. Electronic marketing (email/SMS): We will only send you fundraising/marketing messages if you opt‑in or where lawful (e.g., legitimate interests, and any future charitable soft‑opt‑in introduced by law). You can opt‑out at any time.

Publicity and Winners’ Names

1. By entering, winners agree that Solent Mind may publish your first name, initial of surname and county and/or use photographs/videos for reasonable post‑event publicity, unless you request anonymity (we will honour lawful requests subject to regulatory record‑keeping).

Complaints and Disputes

1. Complaints should be sent to fundraising@solentmind.org.uk. We will investigate and respond within 20 working days. If your complaint concerns society‑lottery compliance, you may contact the Local Authority Licensing Team - Contact the licensing team.

Liability

1. In the event of an error, howsoever caused, and whether obvious or otherwise, which affects the competition in any way, The Promoter reserves the right to administer the raffle as though the error had not occurred. Where The Promoter deems it appropriate and/or feasible it will notify entrants of the error.
2. The promoter accepts no responsibility for lost, delayed, misdirected, corrupted or incomplete entries (e.g., due to network, device, or platform issues).
3. Except for liability that cannot be excluded by law, the promoter is not responsible for indirect or consequential loss arising from participation or prize use.

Changes to these Term

1. The promoter may update these Terms to reflect legal or operational changes. The current version will always be available at solentmind.org.uk and will apply from the date of publication.

Contact

1. For queries, contact fundraising@solentmind.org.uk.