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Service User Involvement
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Our supporter promise

We want you to know that we really value your support, whether that’s giving up your time or fundraising on our behalf. We are committed to treating you with respect and openness, so this is our promise to you.

Our Communications with you

We hope you’ll want to hear more about our work. We’ll always be clear with you about how we’ll communicate with you.

If you tell us you’d rather not be contacted, or you’d rather we didn’t contact you in a certain way, we’ll act on your wishes.

You can change your mind about what you receive from us at any time.

Our Fundraising

Fundraising is really important to us and we are proud of what it helps achieve. We will constantly review our fundraising practices to make sure they are fair, sensitive and appropriate.

We also have stringent safeguarding policies that protect vulnerable people.

We adhere to the standards set out by regulatory bodies like the Fundraising Regulator and Charity Commission.

About your donation or the money you’ve raised

Your donation will be used responsibly to help people with mental health problems get support and respect. We will keep administration costs to a minimum without jeopardising the quality of our work, so as much of your donation as possible will be spent directly on those we support.

Clear financial information is readily available through our Annual Review.

We might turn down a donation if we feel that accepting it would damage our independence or reputation. If we do, we’ll always explain why.

Our use of your personal details

We will always respect your right to privacy and adhere to laws around the use of data. For more information on this, please take a look at our full Privacy Policy.

We will ensure that the use of your data is in line with our own data protection policies and will not be kept or used for any other purposes.

Our accountabilty to you

You can contact us with feedback or to make a complaint if you are unhappy with anything we have done while communicating with you.

We will respond honestly and promptly to your questions and complaints.