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Service User Involvement
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Our supporter promise

We want you to know that we really value your support, whether that’s giving up your time or fundraising on our behalf. We are committed to treating you with respect and openness, so this is our promise to you.

Our promise to all donors, prospects, and fundraisers.

1. Any requests for donations on behalf of Solent Mind will clearly state the charity's name and the intended use of the funds, which could be to Solent Mind as a whole or to specific projects. This ensures transparency in all fundraising efforts.

2. Your donation will support mental health and help individuals in need. Solent Mind minimises administrative costs, so as much of your donation goes directly towards providing quality services.

3. We can provide you with access to the latest annual report and financial statements, confirmation of charitable status, a copy of the Gift acceptance and ethical fundraising policy, and the outcomes of Solent Mind's personal due diligence on you. Simply let us know. 

4. You can ask whether an individual soliciting funds on behalf of the charity is an employee, volunteer, trustee or other stakeholder. 

5. If Solent Mind has any concerns that your donation may significantly impact your financial situation, taxable income, or family relationships, we will suggest you seek your own independent advice.

6. If you donate to National Mind by mistake, we can request that this money be directed to Solent Mind with your consent. 

7. As a supporter, you can remain anonymous if legally and ethically possible. Only those involved in the donation process will know your name.

8. We respect your privacy and adhere to GDPR regulations. Your information will only be used for its intended purpose, and you can access your donor record anytime. Read our full privacy policy for more information.

9. We believe in being open and honest with our supporters. That's why we always make sure to respect your communication preferences and give you the freedom to change them whenever you want.

10. Feel free to contact us with any feedback or complaints through our complaints procedure. We'll respond honestly and promptly to address any concerns you may have.

Our Communications with you

We hope you’ll want to hear more about our work. We’ll always be clear with you about how we’ll communicate with you.

If you tell us you’d rather not be contacted, or you’d rather we didn’t contact you in a certain way, we’ll act on your wishes.

You can change your mind about what you receive from us at any time.

Our Fundraising

Fundraising is really important to us and we are proud of what it helps achieve. We will constantly review our fundraising practices to make sure they are fair, sensitive and appropriate.

We also have stringent safeguarding policies that protect vulnerable people.

We adhere to the standards set out by regulatory bodies like the Fundraising Regulator and Charity Commission.

About your donation or the money you’ve raised

Your donation will be used responsibly to help people with mental health problems get support and respect. We will keep administration costs to a minimum without jeopardising the quality of our work, so as much of your donation as possible will be spent directly on those we support.

Clear financial information is readily available through our Annual Review.

We might turn down a donation if we feel that accepting it would damage our independence or reputation. If we do, we’ll always explain why.

Our use of your personal details

We will always respect your right to privacy and adhere to laws around the use of data. For more information on this, please take a look at our full Privacy Policy.

We will ensure that the use of your data is in line with our own data protection policies and will not be kept or used for any other purposes.

Our accountabilty to you

You can contact us with feedback or to make a complaint if you are unhappy with anything we have done while communicating with you.

We will respond honestly and promptly to your questions and complaints.